Guides Coordinator

Harrow, Greater London, Permanent

This role is responsible for contracting and ensuring the smooth operation of tour guides across Hotels and More and our sister company in Dublin with whom we collaborate in Group Operations and Contracting. 

Responsibilities

  • Assisting the main contact for our foreign language guides:
  •     placing tour guides within and under budget guidelines
  •     passing on all relevant information so that they are able to carry out the job for our clients
  • Negotiating rates and terms and conditions with tour guides
  • Keeping Operations Department up to date on guide placement
  • Sending out confirmations and cancellations to guides and requesting signed reconfirmations
  • Daily correspondence with guides and other suppliers by telephone and email
  • Being in charge of requesting up-to-date information about guides and inputting the data in the system

Required skills and experience

  • A positive attitude
  • A confident and persuasive manner
  • An effective team player
  • An accurate working style, with strong attention to detail
  • Good knowledge of our destinations Great Britain and Ireland
  • Strong communication skills, including an excellent knowledge of both written and spoken English
  • Previous experience in group or coach travel is an advantage
  • Proficiency in Microsoft Office Packages (Outlook, Word, Excel, PowerPoint)

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